Question 1

What is emii?

Accepted Answer

emii is an AI voice receptionist that answers your business calls 24/7, handles FAQs, books appointments, qualifies leads, and integrates with your existing tools - so you never miss a customer.

Question 2

Does emii answer calls after hours?

Accepted Answer

Yes. emii operates 24 hours a day, 7 days a week, including weekends and public holidays. Every call is answered, even when your team is offline.

Question 3

Can emii book appointments?

Accepted Answer

Yes. emii connects to your calendar and scheduling software to book, reschedule, and confirm appointments in real time, without any manual input from your team.

Question 4

What happens if a caller asks something emii doesn't know?

Accepted Answer

emii can be trained on your specific business knowledge - your services, FAQs, pricing, and policies. For questions outside its knowledge base, emii captures the caller's details and escalates to a human or sends you an alert, depending on your configuration.

Question 5

Can emii transfer calls to a human?

Accepted Answer

Yes. You can configure emii to transfer any call - or specific call types - to a live team member at any point in the conversation. Urgent calls, VIP clients, or complex enquiries can be routed instantly.

Question 6

How long does it take to go live?

Accepted Answer

Most businesses are live with emii within one business day. Setup requires no coding - you connect your phone number, provide your business information, and emii is ready to answer calls.

Question 7

Is emii HIPAA compliant?

Accepted Answer

emii is built to support HIPAA-compliant workflows for healthcare and medical practices. Caller data is encrypted, access-controlled, and handled in accordance with healthcare privacy standards. Contact us to discuss your practice's specific compliance requirements.

Question 8

Does emii integrate with CRM systems like Salesforce or HubSpot?

Accepted Answer

Yes. emii integrates with leading CRM platforms including Salesforce, HubSpot, and others. Every call interaction can be automatically logged, with lead data synced directly into your CRM without manual entry.

Question 9

Does emii work with my existing phone number?

Accepted Answer

Yes. emii works with your existing business phone number - there is no need to switch providers or change your contact details.

Question 10

How does emii compare to hiring a receptionist?

Accepted Answer

A full-time receptionist typically costs $35,000–$55,000 per year, covers limited hours, and can only handle one call at a time. emii handles unlimited simultaneous calls, operates 24/7, and costs a fraction of the price - with zero sick days, no training overhead, and instant scalability.

Question 11

What languages does emii support?

Accepted Answer

emii supports multiple languages. Contact our team to confirm support for specific languages relevant to your market.

Question 12

Does emii provide call transcripts and analytics?

Accepted Answer

Yes. emii records and transcribes every call, giving you a full log of every customer interaction. Analytics dashboards show call volumes, common enquiry types, and lead conversion rates.

Common questions about emii.

Yourquestions,
answered.

Readytogetstarted?

Common questions about emii.

Yourquestions,answered.

Readytogetstarted?

Yourquestions,
answered.