emii handles membership enquiries, class bookings, trial sign-ups, and membership cancellation calls - so your coaches focus on coaching, and your front desk runs itself.
24/7 MEMBERSHIP ENQUIRIES · CLASS BOOKING · TRIAL CONVERSION · RETENTION WORKFLOWS
Someone searching for a gym is comparing 4–5 options at once. The one that responds first - and answers their questions - wins the signup.
Booking changes, waitlist management, cancellation calls - your coaches aren't front desk staff, and you can't afford to treat them like it.
Most members who call to cancel are actually open to being retained. emii is configured to handle these calls with empathy and relevant offers - before they churn.
HOW IT WORKS
New prospect calls. emii answers with your gym's name, describes your programmes and membership options, answers pricing questions, and books a free trial session.
Trial appointment goes directly into your calendar. Prospect receives SMS confirmation and a pre-visit guide if configured.
Existing members call to book or change a class. emii checks live availability and confirms the booking or adds them to the waitlist.
Member calls to cancel. emii follows your retention script - understanding the reason, presenting relevant options (freeze, downgrade, pause), and escalating to your team for high-value members.
FITNESS-SPECIFIC FEATURES
Full programme and pricing knowledge. emii converts enquiries into trial bookings with a structured conversation.
Books trial sessions directly into your schedule. Confirmation SMS sent automatically.
Manages class bookings across your timetable. Waitlist management included.
emii knows your membership tiers, pricing, inclusions, and current promotions - answers every comparison question.
Configured with your retention script. emii identifies at-risk members and follows your save process before escalating.
Routes PT enquiries to the right coach based on availability and specialty.
Handles corporate gym membership and group programme enquiries with dedicated intake flow.
emii can contact lapsed members or trial no-shows with a personalised follow-up call.
INTEGRATIONS
Our trial-to-member conversion rate went up 22% in the first two months. emii books trials for anyone who calls - and the pre-visit SMS it sends is better than what we used to send manually. It just works.
- GM, Functional Fitness Studio, Perth
Join the waitlist and lock in founding member pricing. emii is built from the ground up for fitness businesses - your configuration includes your timetable, your coaches, and your retention rules.
MEMBERSHIP ENQUIRIES · MINDBODY INTEGRATION · SETUP IN 24HRS