emii handles new patient enquiries, books appointments, manages recalls, and reduces no-shows - all without a human touching the phone. Your team focuses on patients. emii handles the rest.
24/7 NEW PATIENT BOOKING · RECALL MANAGEMENT · NO-SHOW REDUCTION · PRACTICE SOFTWARE INTEGRATION
THE PROBLEM
Your receptionist is checking out a patient. A new patient calls and hits voicemail. They hang up and book with the practice down the road. That's a patient you'll never see.
You know which patients are overdue. But recall calls take time your team doesn't have. Thousands in revenue sitting untouched in your patient database.
One no-show per day at $250 average is $65,000 a year in lost revenue. Automated reminders change this.
HOW IT WORKS
emii answers in your practice's name. For new patients, it collects the full intake brief - contact details, health fund, reason for visit, pain or urgency, and preferred appointment time.
emii connects to your practice management software and books the appointment in real time - right appointment type, right duration, right dentist or hygienist.
Patient receives instant SMS confirmation. Automated reminders go out 48hrs and 2hrs before the appointment.
emii contacts overdue patients on your recall list - proactively. It books them back in without your team lifting a finger.
DENTAL-SPECIFIC FEATURES
Full intake for new patients - Medicare/health fund details, emergency contact, reason for visit, medical alerts, appointment type.
Distinguishes between check-up, clean, emergency pain, whitening consultation, orthodontic assessment, and books the appropriate slot length.
Acute pain, dental trauma, and post-procedure complications are flagged for same-day or urgent scheduling. After hours, callers are directed appropriately.
emii proactively contacts patients who are due for a 6-month check-up or hygiene appointment - by call and SMS.
48-hour and 2-hour appointment reminders. Confirmation required - no confirmation triggers a follow-up call.
emii can answer health fund coverage questions at a basic level and advise patients to confirm specifics with their fund.
Manages individual dentist and hygienist schedules - patients can request a specific provider or be matched to availability.
Cancellations trigger immediate outreach to the waitlist - slots are filled automatically without your team's involvement.
COMPLIANCE
Australian Privacy Act compliant
All data hosted on Australian infrastructure.
Health information protocols
Sensitive data collected only as required for clinical intake.
Audit trail
Every interaction logged with full transcript for practice records.
No clinical advice given
emii triages and books only. Clinical decisions remain with your team.
INTEGRATIONS
We had a 3-week new patient wait because our front desk couldn't keep up with calls and walk-ins simultaneously. emii handles all new patient bookings now. We've cleared the backlog and our receptionist can focus on the patients in front of them.
- Practice Principal, General Dental Clinic, Sydney
Join the waitlist and lock in founding member pricing. emii onboards dental practices personally - your configuration is built around your schedule, your dentists, and your patients.
DENTAL4WINDOWS INTEGRATION · RECALL MANAGEMENT · SETUP IN 24HRS