emii manages inbound calls to your firm - conducting professional client intake, qualifying matters, routing calls to the right solicitor, and capturing every detail - so no opportunity is lost and no caller feels dismissed.
CONFIDENTIALITY-FIRST · AUSTRALIAN HOSTED · 24/7 CLIENT INTAKE · NO MISSED BRIEFS
THE PROBLEM
Legal enquiries are urgent by nature. If your firm doesn't answer, another firm will.
Clients in distress don't wait until 9am. Relationship-building starts at the first call - and you're not there.
Not all calls are equal. A will and an urgent family court matter require completely different responses. emii knows the difference.
HOW IT WORKS
emii answers instantly in your firm's name and voice. Callers experience a composed, professional first impression - not hold music.
emii collects caller details, the nature of their matter, relevant urgency indicators, and any relevant background - using intake questions you define.
Based on matter type, emii routes to the right practice area, solicitor, or duty clerk. After hours, it logs the intake and schedules a callback.
Full intake transcript, caller identity, matter type, and urgency level - all logged and available to your team before the callback happens.
LEGAL-SPECIFIC FEATURES
Every intake, every conflict check, every after-hours call — handled with the precision your practice demands.
INTAKE
Structured intake collecting name, contact, matter type, opposing parties, urgency, and referral source. Customised to your firm's intake process.
ROUTING
Routes calls by matter type - family law, criminal, commercial, property, wills & estates - to the appropriate team or solicitor.
COMPLIANCE
Collects opposing party information at intake, enabling your team to conduct conflict checks before the callback.
24 / 7
emii conducts full intake after hours. Callers feel heard. Your team arrives to completed intake forms - not voicemails.
TRIAGE
Flags genuinely urgent matters (interim orders, bail applications, injunctions) for immediate escalation.
SCHEDULING
Books a callback appointment into the relevant solicitor's calendar at the caller's preferred time.
PRIVACY
emii confirms confidentiality with callers, avoids collecting unnecessary information, and does not retain sensitive data beyond what your firm requires.
TRACKING
Captures referral source on every call - critical for understanding which referral networks are driving matters.
CONFIDENTIALITY
No offshore data transfer
All client call data remains on Australian infrastructure. Never transmitted to offshore servers.
Minimum necessary data collection
emii is configured to collect only the information required for intake - no more, no less.
Transcript access controls
Call transcripts are available only to authorised firm personnel. Role-based access configurable.
Privilege-aware scripting
emii does not elicit information that could compromise legal professional privilege. Intake scripts are reviewed at setup.
INTEGRATIONS
We were missing 30% of after-hours calls. emii now handles all of them. The intake transcripts it provides are detailed enough that our solicitors can start preparing before they even call the client back.
- Principal Solicitor, Family Law Practice, Brisbane
Join the waitlist for early access. Founding member pricing locked at sign-up. Legal practices in Cohort 1 will be onboarded personally by our team.
CONFIDENTIALITY-FIRST · AUSTRALIAN HOSTED · SETUP IN 48HRS