emii handles inbound aviation calls - charter bookings, flight enquiries, MRO scheduling, and crew rostering queries - 24 hours a day, without putting callers on hold or losing a single lead.
24/7 CALL HANDLING · CHARTER BOOKING · MRO SCHEDULING · AUSTRALIAN HOSTED
THE PROBLEM
Charter clients are comparing operators simultaneously. The first to respond with a quote-ready brief wins the booking. Every minute of delay is margin lost.
Maintenance enquiries, AOG calls, and parts requests come in across time zones. A missed call at 2am can ground an aircraft for days.
Rostering questions, crew briefing requests, and passenger manifest queries shouldn't require a human to answer every time. emii handles them without pulling your people off mission-critical tasks.
HOW IT WORKS
emii answers instantly under your ICAO callsign or brand name. Charter enquiries, MRO requests, or crew queries are identified in the first exchange.
For charter: pax count, departure, destination, dates, catering, and special requirements. For MRO: aircraft type, registration, defect description, AOG urgency, and contact authority.
Urgent AOG calls are escalated immediately to your duty manager. Charter enquiries are logged and assigned to your sales team with a full brief. Routine queries are resolved on the spot.
Every interaction is transcribed and synced to your CRM or ops system - caller identity, request type, aircraft details, urgency, and outcome. No paper trail gaps.
AVIATION-SPECIFIC FEATURES
Structured capture of pax count, routing, dates, aircraft class preference, catering, and any special ops requirements. Delivered to your sales team ready to quote.
Aircraft on Ground calls are immediately identified by urgency indicators and escalated to your duty technician or MRO manager - with full defect brief already logged.
Routine maintenance enquiries, scheduled inspections, and parts request calls are logged with aircraft registration, operator contact, and work scope - booked into your engineering schedule.
Answers crew availability, standby, and briefing time queries against your rostering system. Reduces admin load on ops coordinators.
Accepts pax manifest updates, ground transport coordination requests, and special needs notifications - logged and routed to the relevant handlers.
International passengers calling with destination, transit, or baggage queries are handled in their language - no lost context at the counter.
emii operates 24/7 across time zones. AOG events at 3am AEST get the same response quality as peak-hour calls. Your duty manager is only contacted if the urgency threshold triggers.
Inbound calls from brokers and wet-lease operators are qualified for authority, credit terms, and ops requirements before being passed to your commercial team.
COMPLIANCE & SECURITY
Australian-hosted infrastructure
All call data processed and stored on Australian servers. No offshore data transfer.
No operational decisions made by AI
emii captures, routes, and escalates. All airworthiness, safety, and operational decisions remain with your qualified personnel.
Full audit trail
Every call is logged with a complete transcript, caller identity, and outcome - available for CASA audit or internal review.
Security-screened data handling
Sensitive operational data (aircraft registration, routing, manifest) is handled under configurable data retention policies.
INTEGRATIONS
We run charter ops across three time zones. emii handles every after-hours charter enquiry and AOG notification call now - our duty manager only gets called when it's genuinely urgent. It's transformed our on-call burden and we haven't lost a single AOG response SLA since we deployed it.
- Director of Operations, Charter Airline, Brisbane
Join the waitlist and lock in founding member pricing. Aviation operators are onboarded personally - your emii is built around your fleet, your routes, and your escalation protocols.
24/7 AOG COVERAGE · CHARTER INTAKE · SETUP IN 48HRS