emii handles every inbound call to your practice - triaging urgency, booking appointments, and answering clinical admin questions - so your team can focus on patient care, not the phone.
AUSTRALIAN DATA HOSTING · PRIVACY ACT COMPLIANT · NO MISSED CALLS · 24/7
THE PROBLEM
Patients who can't get through don't leave a voicemail - they call the practice down the street. Every unanswered ring is a lost relationship.
New patient enquiries, appointment change requests, referral questions - they don't stop at 5pm. Your reception does.
Booking calls, reminder calls, cancellation calls - your team's time is too valuable to spend managing a phone queue.
HOW IT WORKS
emii picks up instantly. No hold music. A calm, professional voice identifies the practice and asks how it can help.
Is this a new patient enquiry? An existing patient rescheduling? An urgent clinical matter? emii identifies the call type and responds accordingly.
Routine bookings go straight into your calendar. Urgent matters are escalated to your on-call clinician or duty manager - with context already provided.
An SMS or email confirmation is sent automatically. Your practice management system is updated. No human admin required.
WHAT EMII DOES FOR MEDICAL PRACTICES
emii collects patient name, date of birth, referral source, reason for visit, and preferred appointment time - before a human is ever involved.
Distinguishes between routine bookings, urgent same-day needs, and clinical emergencies. Routes each appropriately.
Connects to Cliniko, HotDoc, Best Practice, and other PMS platforms to book directly into existing appointment slots.
Automatically contacts patients due for follow-up appointments, annual reviews, or chronic disease management check-ins.
Outside business hours, emii provides callers with appropriate after-hours options, including urgent care referrals, without false expectations.
Accepts specialist referral calls, logs referring GP details, and notifies the relevant team member.
emii can handle calls in multiple languages - critical for diverse patient populations. (Available on Growth and Enterprise plans)
Every call is summarised and logged - caller identity, call purpose, outcome, and any clinical flags raised.
COMPLIANCE
Australian Privacy Act compliant
All patient call data is stored exclusively on Australian infrastructure. No offshore data transfer.
Sensitive information handling
emii is configured to handle health information with appropriate discretion - it collects only what's needed and stores it securely.
No medical advice delivered
emii is designed to triage and route, not diagnose. Calls that require clinical judgment are always escalated.
Audit trail on every interaction
Every call is logged with a full transcript and outcome summary - available to practice managers for review.
INTEGRATIONS
emii handles our after-hours completely. In the first month, it booked 47 appointments we would have missed. Our clinical team doesn't touch the phone queue anymore.
- Practice Manager, Family Medicine Clinic, Melbourne
Join the waitlist and be among the first medical practices to deploy emii. Founding member pricing locked on sign-up.
AUSTRALIAN-HOSTED · PRIVACY ACT COMPLIANT · SETUP IN 24HRS