emii handles every call to your clinic - booking appointments, triaging urgency, answering post-op questions, and managing after-hours emergencies - with the care that pet owners expect and the precision your clinic needs.
24/7 TRIAGE · AFTER-HOURS EMERGENCY ROUTING · APPOINTMENT BOOKING · PRACTICE SOFTWARE INTEGRATION
A panicked pet owner calls at 7pm. Is it a true emergency or a concern that can wait until morning? emii triages and responds appropriately.
Routine bookings, vaccination reminders, post-op follow-ups - your team can't handle the volume while also managing the waiting room.
Pet emergencies don't follow business hours. emii handles after-hours calls with appropriate urgency - routing true emergencies and capturing all others.
HOW IT WORKS
emii answers with your clinic's name and voice. It immediately identifies whether this is a booking, a health question, or a potential emergency.
Routine appointments are booked directly into your calendar. Concerning symptoms are triaged and either escalated or given appropriate guidance for the next available appointment.
Outside clinic hours, emii follows your defined protocol - providing your after-hours emergency number, capturing call details, and directing true emergencies to an emergency vet.
Post-op check-in calls, vaccination reminders, dental recall - all managed by emii automatically.
VET-SPECIFIC FEATURES
emii identifies true emergencies (difficulty breathing, toxin ingestion, trauma) and escalates immediately. Non-urgent concerns are triaged to the next available appointment.
Configurable after-hours protocol directs genuine emergencies to your emergency contact or nearest 24-hour vet hospital.
emii understands common species-specific presentations and can ask relevant questions (e.g., diet, symptoms, duration).
Books standard appointments by pet type, clinical need, and practitioner availability.
Outbound calls to owners due for annual vaccinations, flea treatments, or dental checks.
emii contacts owners post-procedure with check-in calls and answers standard recovery questions.
Collects pet name, species, breed, age, existing conditions, and owner details before the first visit.
Manages the schedules of multiple vets and vet nurses - booking to the right clinician based on case type.
COMPLIANCE
Australian Privacy Act compliant
Client data stored on Australian infrastructure.
No clinical advice given
emii triages and routes. Diagnosis and clinical guidance remain with your vets.
Emergency escalation always available
No call goes unanswered in a genuine emergency.
INTEGRATIONS
Saturday evenings are the worst for calls. Panicked pet owners, questions we can't answer remotely. emii triage protocols handle it - genuine emergencies get our emergency line, everything else gets booked for the morning. It's transformed how we handle after-hours.
- Head Vet, Small Animal Clinic, Adelaide
Join the waitlist and be among the first vet clinics to deploy emii. Founding member pricing locked on sign-up.
24/7 TRIAGE · EZYVET INTEGRATION · SETUP IN 24HRS